Sample Solutions is pleased to be awarded ISO 20252:2012 certification, an internationally recognized standard that ensures that our company and samples meet the needs of our clients through an effective quality management system. Choosing to pursue and concurring this standard is just a proof of our place in the group of global market research companies committed to high quality.
The ISO (International Standards Organization) is an independent, non-governmental, international organization that promotes worldwide proprietary, industrial and commercial standards. ISO has published 22210 International Standards and related documents, covering almost every industry, from 
technology, to food safety, to agriculture and healthcare. ISO International Standards impact everyone, everywhere.
More specifically, ISO 20252:2012 establishes globally recognized terms, definitions, and service requirements for project management in market research organizations. Processes outlined in ISO 20252:2012 are designed to produce transparent, consistent, well-documented and error-free methods of conducting and managing market research projects. The implementation of a management system based on ISO 20252:2012 enables organizations to regulate the challenges of carrying out cross-border, multi-country research studies with greater quality assurance.
Sample Solutions` decision to become ISO 202525 certified is a proactive one that not only anticipates the demands of our customers, but also demonstrates our commitment to providing quality products and services.
Our decision to work towards ISO 20252:2012 accreditation demonstrates the commitment to providing a high-quality and consistent products and services to our clients and our ongoing investment in technology, development and personnel improvement.
To become ISO 20252:2012 compliant, Sample Solutions underwent an evaluation process that included quality management system development, a management system documentation review, audit and initial assessment which was very successful as no non-conformance was identified.
In the past, present and future we will strive to meet customers high expectations and will stay focused on our long-term goals for continuous improvement of quality and service. This certification further strengthens our commitment to our customers and our company quality policy.
With this certification, our clients can be confident that Sample Solutions is dedicated to maintaining the highest efficiency and responsiveness in achieving our ultimate goal – guaranteed client satisfaction.
Big commitment – Bigger challenges – Biggest satisfaction
Sample Solutions is very proud of this accomplishment but for us this is just a stepping stone to the next challenge which will give us the proof of the safety and security of the work we provide, the ISO 27001:2013 standard.
Carsten Broich
Carsten is the founder of Sample Solutions and Lifepanel with over a decade of sampling and social research experience. A trained aerospace engineer who discovered his love for random phone numbers.
