Quality Policy

Quality Policy

Sample Solutions logo

The Managing Director and Management Team at Sample Solutions have established this quality policy and along with all the employees of this company, are fully aware of their responsibilities and their individual contributions to the quality management system and share a common aim to achieve client satisfaction.

Sample Solutions aims to excel in international telephone sampling. To achieve this, Sample Solutions makes use of a stringent training and induction process for the Sales, Data and Web Development teams, and well-trained staff to be able to meet the goals.

Our mission is constant improvement and enrichment of our talent, knowledge and expertise for driving value for each client by creating an ultimate customer experience and delivering world-class RDD, B2B, B2C and data services.

Sample Solutions is committed to delivering high quality customer services which fully meet the requirements of its customers at all times. We aim to build long-term, mutually beneficial relationships with our worldwide customers by understanding their specific needs and being flexible in offering solutions that meet and exceed their expectations.

We are committed to continuous improvement and compliance and by carrying out internal audits, customer satisfaction surveys, quality management reviews and information security reviews, we will identify areas of nonconformance, monitor, measure and establish new objectives appropriate to improving our service to the client and improve our business performance.

We want all our employees to be committed to quality, to recognize its importance and to act accordingly and we recognize that it is our responsibility from top management down, to provide all personnel with the means and the motivation to do so.

Sample Solutions will continue to make quality a fundamental part of our policy and maintain our reputation for honesty and integrity and ensuring that this is reflected throughout the organization.

The company’s Management Team will ensure that this policy statement is briefed, understood and implemented at all levels within the company.

Carsten Broich
7 November 2019