• Our Privacy Policy

    What is GDPR

    On May 25, 2018, theGeneral Data Protection Regulation (GDPR) took effect in the
    European Union. The GDPR governs how both “Data Controllers” and “Data Processors” collect
    and process “Personal Data” of EU citizens (“data subject”). Based on well recognized privacy
    principles of accountability, fairness and transparency, GDPR brings long awaited consistency
    to data protection in the EU by harmonizing the existing patchwork of national data protection
    legislation across all EU member countries.
    Sample Solutions B.V. (“Sample Solutions”, or “us” or “we” or “our” shall include Sample
    Solutions affiliates and subsidiaries) within its scope of work, and in order to realize its core
    activity collects, stores and processes personal data.
    Sample Solutions provides samples and services to support the market research industry by
    providing clients with access to consumer and business- respondents via telephone (both
    fixed/landline and wireless/mobile).
    Our Company Data Protection Policy refers to our commitment to treat information of
    employees, customers, stakeholders and other interested parties with the utmost care and
    With this policy, we ensure that we gather, store and handle data fairly, transparently and with
    respect towards individual rights.
    This Privacy Policy describes the types of information we collect, how we use the information,
    how we store the information, how we share or disclose the information, as well as the
    possibilities regarding the use and processing of the information.
    Personal data means any information relating to an identified or identifiable natural person
    (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly,
    in particular by reference to an identifier such as a name, an identification number, location
    data, an online identifier or to one or more factors specific to the physical, physiological, genetic,
    mental, economic, cultural or social identity of that natural person.
    This policy does not apply to the practices and processing of our Customers, companies that we
    do not own or control, to individuals that we do not employ or manage, to services provided by
    other companies but accessible through our Website.

    Sample Solutions is a member of the following industry organizations and complies with all the
    privacy policies and codes of ethics of these associations:
    – WAPOR (World Association for Public Opinion Research)
    – AAPOR (American Association for Public Opinion Research – USA)
    – ESOMAR (The World Association of Research Professionals – Europe)
    – ISO (International Organization for Standardization)
    1. What type of information do we collect
    We gather Personal Information, if and to the extent it is necessary to provide our Services to
    you, and if we are entitled or obligated to process Personal Information under applicable law.
     Information You Provide to Us:
    We process Personal Information you actively and knowingly provide to us (ex. your name, last
    name and email address, telephone number if you submit RFQ, Sign up to our Newsletter or
    through our Chat).
    We will inform you every time which information is required so you can choose to use our
    services or not. If you choose not to provide us with certain information you may not be able to
    register with us or take advantage of some of the features we provide.
    – Log Data
    Whenever you visit our Service, we may collect information that your browser sends to us that is
    called Log Data. This Log Data may include information such as your IP address, browser
    version, access times and dates, and other related statistics. Additionally, we use Log Data
    including your IP address for security purposes like whitelisting, prevention and recognition of
    attacks and malware.
    When you interact with our digital platforms, we may also automatically collect the following
    information about your visit. This is primarily to help us better understand how you use our
    digital platforms to enable us to create better content and more relevant communications:
    – How you have reached our digital platform and the internet protocol (IP) address you
    have used;
    – your browser type, versions and plug-ins, and your operating system;
    – your journey through our digital platforms, including logins, which links you click on and
    any searches you made, how long you stayed on a page, page views and/or loads,

    downloads, and other page interaction information, including but not limited to metrics
    regarding your journey;
    – which pop up or push messages you might have seen and responded to;
    – your subscription status;
    – information collected in any forms you complete.
    We may also infer your country or location from the IP address you have used to access our
    digital platforms and we may analyse which marketing activity led to your taking specific action
    on our digital platforms (e.g. downloading the app).

    2. How we collect information
    – Information submitted or provided by you;
    – We collect publicly available information, to the extent legally permitted under applicable
    law. We may append this information to our existing information.
    Our data will be:
    – Accurate and kept up-to-date;
    – Collected fairly and for lawful purposes only;
    – Processed by the company within its legal and moral boundaries;
    – Protected against any unauthorized or illegal access by internal or external parties.
    Our data will not be:
    – Communicated informally;
    – Stored for more than necessary to fulfill the purposes for which it was collected;
    – Transferred to organizations, states or countries that do not have adequate data
    protection policies;
    Distributed to any party other than the ones agreed upon by the data’s owner
    (exempting legitimate requests from law enforcement authorities).
    3. Data Collection and Purpose
    Sample Solutions respects your privacy.
    Having accurate information about you permits us to provide you with a smooth,
    efficient, and customized experience. Specifically, we may use information collected
    about you via https://sample.solutions to:
    – Fulfill download requests executed on https://sample.solutions
    – Send you a newsletter.
    – Notify you of updates to https://sample.solutions
    – Offer new products, services, and/or recommendations to you
    – Perform other business activities as needed

     Assist law enforcement and respond to subpoenas.
     Compile anonymous statistical data and analysis for use internally or with third parties
    Access to collected personal data is available upon request.
    3. How we use personal data
     We collect personal data for market research purposes to help our clients improve their
    products, services or the way they conduct their business.
     Personal data will only be kept or used by us for the purposes listed in our privacy policy.
     You may choose to obtain access to, or to correct, your personal information at any time.
    Similarly, you may withdraw your consent to processing your personal data at any time
    (in which case we will delete your personal data). In order to do any of these things,
    please contact us using the details below.
    4. Where is Information Stored
    Information, including, without limitation, PI, is primarily stored on servers and systems located
    in the EU, which servers are licensed, owned, and/or maintained by or on behalf of Sample
    5. Security
    Your Personal Information is treated as strictly confidential and we have taken appropriate
    technical and organizational security measures against loss and unlawful processing of such
    As a company that works in this field, Sample Solutions highly values system security and data
    safeguard. Our systems require identity assurance, visible trust, and strong protection and
    therefore Sample Solutions security policies include data encryption, pseudonymization,
    firewalls, malware protection, intrusion detection, safe data storing, SSL security certificates and
    reliable web hosting.
    6. Transferring Data
    Market Research is a tool used by all sorts of organizations to obtain feedback from customers,
    members, potential customers and other stakeholders and our main goal to provide sample and
    services to support the market research industry and give an extensive range of services- from
    sample delivery to data collection, analyses, and research delivery to bring our customers fresh
    marketing insights.

    The information collected in a research context may be used to plan new products or services,
    gauge customer/member satisfaction, measure awareness of products or services, or to test
    reaction to products, services or communications.
    We may occasionally collect information that is legally considered more sensitive i.e. “Sensitive
    Personal Information”. In such instances, we will fully comply with legal restrictions on the
    collection, storage, use and transfer of such information.
    In some circumstances, in order to gain your participation in Internet-based, telephone or in-
    person survey research, we may transfer your name and email address or your name and
    telephone number to a market research field service facility, or to a company that operates
    Internet-based research platform. Before doing so we will ensure that the third party provides
    and agrees in writing to provide an adequate level of protection and will not use it for any other
    All of our data is delivered via our own platform where we host the data on a dedicated server.
    You may withdraw your consent to processing your personal data at any time, please contact us
    using the details below.
    Links to Other Sites
    Our Service may contain links to other sites. If you click on a third-party link, you will be directed
    to that site. Note that these external sites are not operated by us. Therefore, we strongly advise
    you to review the Privacy Policy of these websites. We have no control over and assume no
    responsibility for the content, privacy policies, or practices of any third-party sites or services.

    7. Client Information
    We treat all information we receive from clients as confidential and do not use the information
    for any purpose other than to fulfill our obligations to them. We keep client information secure at
    all times and prevent the misuse and unauthorized disclosure of it by our employees or any third
    8. Children and Minors
    Our Site and Services are directed to the general public. We do not knowingly collect Personal
    Information from children under 16 years of age.
    9. How long do we retain Personal Information
    We will retain your Personal Information for the period necessary to fulfill the purposes for which
    it was collected and as required for business or legal purposes unless a longer retention period
    is required or permitted by law.
    If you withdraw your consent to our processing your personal data, we will delete the personal
    data concerned at that point and will not keep a copy of it. Your right to withdraw your consent is
    dealt with in more detail, below.
    10. Conditions for consent
    Where processing is based on consent, the Data Subject shall have the right to withdraw his or
    her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing
    based on consent before its withdrawal. You may withdraw your consent for us to collect, use or
    disclose your personal data by giving us a written notice via email addressed to our Data
    Protection Officer at dataprotection@samplesolutions.eu.


    11. Which Rights Do I Have?
    You always have the following rights set forth under the applicable law:
     Right to get transparent information about the processing of your Personal Information;
     Right to get access to your Personal Information;
     Right to rectify inaccurate Personal Information concerning you and to get information
    about any rectification;
     Right to erase Personal Information concerning you and to get information about any
     Right to restrict processing of Personal Information concerning you and to get
    information about any restriction;
     Right to receive Personal Information you provided to us and which concerns you and
    transmit this received Personal information to another provider;
     Right to object any data processing that is based on our legitimate interest;
     Right not to be subject to a decision solely based on automated processing including
    We respond to all inquiries within 30 days.
    12. Can I see and/or correct information about me?
    Yes, you can. We allow individuals to see and correct the data we have about them.
    Please contact us: dataprotection@samplesolutions.eu

    13. How Can I Access My Information?
    You may access the information we collect from or about you in order to review, edit, or delete
    such information, or you may exercise your right to opt-out from communications from Sample
    Solutions, by sending an email request to dataprotection@samplesolutions.eu
    14. How can I opt-out?
    You may opt-out by:
     clicking on the unsubscribe link contained in any e-mail communication received from
    Sample Solutions, or
     sending an email request to dataprotection@samplesolutions.eu
    15. Use of Your Personal Information, Email Opt-Outs
    We use your information to operate, evaluate, and improve our business, including for such
    purposes as developing new products and services, managing our communications, and
    analyzing our products. If you provide us with your name and contact information, we will use
    this information to answer requests from you, communicate with you regarding any services we
    are providing to you, inform you about new products and services (unless and until you opt-out)
    and deliver email updates, newsletters, or other communications to which you’ve subscribed.
    We may also use information derived from cookies, pixels, and other technologies to determine
    your interests, and other communications.
    Any e-mail communications to you regarding new products and services, or any email updates,
    newsletters, or other communications to which you’ve subscribed, will contain a link with
    instructions for how to opt out of future communications of that type.

    16. Legal Proceedings
    We may disclose your Personal Data if required to do so by law in order to (for example)
    respond to a subpoena or request from law enforcement, a court or a government agency
    (including in response to public authorities to meet national security or law enforcement
    requirements), or in the good faith belief that such action is necessary to
     comply with a legal obligation,
     protect or defend our rights, interests or property or that of third parties,
     prevent or investigate possible wrongdoing in connection with the Services,
     act in urgent circumstances to protect the personal safety of Users of the Services or the
    public, or
     protect against legal liability.
    17. Breach notification
    GDPR requires Sample Solutions to notify relevant Data Protection Authorities (DPAs) within 72
    hours of becoming aware of a personal data breach unless the breach is unlikely to result in a
    risk to the rights and freedoms of impacted data subjects. Sample Solutions must also notify
    impacted data subjects without undue delay when a high risk to rights and freedoms is likely.
    Sample Solutions as a processor must notify their clients (data Controller) of a data breach
    without undue delay. As Sample Solutions B.V. is established in Rotterdam, the Dutch DPA is
    Sample Solutions lead authority.
    18. Updates to this Privacy Policy
    This Privacy Policy may be updated periodically and without prior notice to you to reflect
    changes to Sample Solutions’s practices and procedures set forth herein. In the event of any
    updates or changes to this Privacy Policy, Sample Solutions will post a prominent notice on
    Sample Solutions website(s) to notify you of any significant changes.

    Data Protection Officer:
    Sample Solutions has appointed Data Protection Officer to provide oversight for our data
    protection program.

    You may contact our DPO with any data protection questions or concerns.
    Name: Ivona Trenkovska
    You have the right to ask us not to process your personal data. You can exercise your right to
    prevent such processing at any time by contacting our Data Protection Officer.
    Contact Information:
    Address: Stationsplein 45
    1st Floor (Unit D1.119.2) Entrance D,
    3013AK Rotterdam
    The Netherlands
    Phone: +31 153010030

    Last Updated: June 2018


Ivona Trenkovska

Ivona is the DPO at Sample Solutions. Her responsibility is to inform and advise the processors and the employees carrying out data processing. Also her task is to monitor the compliance with the GDPR, including the assignment of responsibilities, awareness-raising and training of staff involved in processing operations.