Privacy Policy

Privacy Policy

Sample Solutions BV (“Sample Solutions”, or “us” or “we” or “our” shall include Sample Solutions affiliates and subsidiaries) within its scope of work and in order to realize its core activity collects, stores and processes personal data.

Sample Solutions provides samples and services to support the market research industry by providing clients with access to consumer and business respondents via telephone (both fixed/landline and wireless/mobile).

Our company Data Protection Policy refers to our commitment to treat the information of employees, customers, stakeholders and other interested parties with the utmost care and confidentiality.

With this policy, we ensure that we gather, store and handle data fairly, transparently and with respect towards individual rights.

This Privacy Policy describes the types of information we collect, how we use the information, how we store the information, how we share or disclose the information, as well as the possibilities regarding the use and processing of the information.

Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

This policy does not apply to the practices and processing of our customers, companies that we do not own or control, to individuals that we do not employ or manage or to services provided by other companies but accessible through our Website.

Sample Solutions is a member of the following industry organisations and complies with all the privacy policies and codes of ethics of these associations:

  •  • WAPOR (The World Association for Public Opinion Research)
  •  • AAPOR (The American Association for Public Opinion Research)
  •  • ISO (The International Organization for Standardization)
  1. What type of information do we collect?

We gather personal information if and to the extent it is necessary to provide our services to you, and if we are entitled or obliged to process personal information under applicable law.

  • Information you provide to us:

We process personal information that you actively and knowingly provide to us (e.g. your first name, last name, email address, telephone number) if you submit an RFQ, sign up to our newsletter or through our chat).

We will inform you each time which information is required so you can choose to use our services or not. If you choose not to provide us with certain information you may not be able to register with us or take advantage of some of the features we provide.

  • Log data

Whenever you visit our site, we may collect information that your browser sends to us which is called log data. This data may include information such as your IP address, browser version, access times and dates and other related statistics. Additionally, we use log data including your IP address for security purposes such as white listing, prevention and recognition of attacks and malware.

  1. How do we collect information?

Information submitted or provided by you.

We collect publicly available information to the extent legally permitted under applicable law. We may append this information to our existing information.

  • Our data will be:

Accurate and kept up-to-date.

Collected fairly and for lawful purposes only.

Processed by the company within its legal and moral boundaries.

Protected against any unauthorized or illegal access by internal or external parties.

  • Our data will not be:

Communicated informally.

Stored for more than necessary to fulfil the purposes for which it was collected.

Transferred to organisations, states or countries that do not have adequate data protection policies.

Distributed to any party other than the ones agreed upon by the data’s owner (exempting legitimate requests from law enforcement authorities).

  1. How we use personal data

We collect personal data for market research purposes to help our clients improve their products, services or the way they conduct their business.
Personal data will only be kept or used by us for the purposes listed in our Privacy Policy.

You may choose to obtain access to, or to correct your personal information at any time. Similarly, you may withdraw your consent to processing your personal data at any time (in which case we will delete your personal data). In order to effect any of these, please contact us using the details below.

  1. Where is information stored?

Information including without limitation, personal information is primarily stored on servers and systems located in the EU, which servers are licensed, owned, and/or maintained by or on behalf of Sample Solutions.

  1. Security

Your personal information is treated as strictly confidential and we have taken appropriate technical and organisational security measures against loss and unlawful processing of such information.

As a company that works in this field, Sample Solutions highly values system security and data safeguard. Our systems require identity assurance, visible trust, and strong protection and therefore Sample Solutions security policies include data encryption, pseudonymization, firewalls, malware protection, intrusion detection, safe data storing, SSL security certificates and reliable web hosting.

  1. Transferring data

Market research is a tool used by all sorts of organisations to obtain feedback from customers, members, potential customers and other stakeholders and our main goal is to provide sample and services to support the market research industry and give an extensive range of services from sample delivery to data collection, analysis, and research delivery to bring our customers fresh marketing insights.

The information collected in a research context may be used to plan new products or services, gauge customer/member satisfaction, measure awareness of products or services, or to test reaction to products, services or communications.

We may occasionally collect information that is legally considered more sensitive i.e. “Sensitive Personal Information”. In such instances, we will fully comply with legal restrictions on the collection, storage, use and transfer of such information.

In some circumstances, in order to gain your participation in Internet-based, telephone or in person survey research, we may transfer your name and email address or your name and telephone number to a marketing research field service facility, or to a company that operates an
Internet-based research platform. Before doing so we will ensure that the third party provides and agrees in writing to provide an adequate level of protection and will not use it for any other purpose.

All of our data is delivered via our own platform where we host the data on a dedicated server.

You may withdraw your consent to processing your personal data at any time by contacting us using the details below.

Links to Other Sites

Our service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

  1. Client information

We treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfil our obligations to them. We keep client information secure at all times and prevent the misuse and unauthorised disclosure of it by our employees or any third parties.

  1. Children and minors

Our site and services are directed to the general public. We do not knowingly collect Personal Information from children under sixteen years of age.

  1. How long do we retain Personal Information?

We will retain your Personal Information for the period necessary to fulfil the purposes for which it was collected and as required for business or legal purposes unless a longer retention period is required or permitted by law.

If you withdraw your consent to our processing your personal data, we will delete the personal data concerned at that point and will not keep a copy of it. Your right to withdraw your consent is dealt with in more detail below.

  1. Conditions for consent

Where processing is based on consent, the data subject shall have the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. You may withdraw your consent for us to collect, use or disclose your personal data by giving us written notice to our Data Protection Officer (DPO).

  1. Which rights do I have?

You always have the following rights set forth under the applicable law:
The right to get transparent information about the processing of your Personal Information;

  • The right to get access to your Personal Information.
  • The right to rectify inaccurate Personal Information concerning you and to get information about any rectification.
  • The right to erase Personal Information concerning you and to get information about any erasure.
  • The right to restrict the processing of Personal Information concerning you and to get information about any restriction.
  • The right to receive Personal Information you provided to us (and which concerns you) and transmit this received Personal information to another provider.
  • The right to object to any data processing that is based on our legitimate interest.
  • The right not to be subject to a decision solely based on automated processing including profiling. We respond to all inquiries within thirty days.
  1. Can I see and/or correct information about me?

Yes, you can. We allow individuals to see and correct the data we have about them. Please contact us via the GDPR Opt-out contact form.

  1. How can I access my information?

You may access the information we collect from or about you in order to review, edit or delete such information, or you may exercise your right to opt-out from communications from Sample Solutions, by sending a request via our dedicated GDPR contact form.

  1. How can I opt-out?

You may opt-out by:

  • Clicking on the unsubscribe link contained in any e-mail communication received from Sample Solutions.
  • Sending a request via our dedicated contact form.
  • Using the SMS opt-out through our platform.
  1. Legal proceedings

We may disclose your personal data if required to do so by law in order to (for example) respond to a subpoena or a request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements) or in good faith in the belief that such action is necessary to:

Comply with a legal obligation.

  • Protect or defend our rights, interests or property or that of third parties.
  • Prevent or investigate possible wrongdoing in connection with the services.
  • Act in urgent circumstances to protect the personal safety of users of the services or the public.
  • Protect against legal liability.
  1. For residents of California

Your Rights Under the California Consumer Protection Act of 2018 (“CCPA”)

Pursuant to the California Consumer Protection Act of 2018 (“CCPA”), and subject to certain exceptions and limitations, Californians can contact Sample Solutions to exercise the rights described below with respect to certain personal information that Sample Solutions holds about them. To the extent those rights apply to you, they are described below. Sample Solutions also handles certain personal information on behalf of Sample Solutions customers. You should contact those customers to exercise any rights you may have with respect to that personal information.

Right to Know About Personal Information Collected, Disclosed, or Sold
You have the right to request that we provide you with details about the personal information we collect, use, disclose and sell. You can submit a verifiable consumer request by contacting us via ccpa@sample.solutions. Sample Solutions reserves the right to verify your identity to our satisfaction, including by asking you to log into your account if you have one.

You are entitled to receive the following:

The categories of your personal information that Sample Solutions has collected in the preceding twelve months.

The categories of sources from which that information was collected.
The business/commercial purpose for the collection or selling.

The categories of third parties with whom Sample Solutions shares personal information.

The specific pieces of personal information Sample Solutions has collected about you (subject to some exceptions).

Because Sample Solutions has disclosed or sold (as those words are defined in the CCPA) personal information to third parties in the last twelve months, you are also entitled to receive the categories of personal information that Sample Solutions has disclosed or sold in the past twelve months.

Right to Request Deletion of Personal Information

You have the right to request deletion of the personal information we have collected about you (subject to some exceptions). You can submit your request as described above, and we reserve the right to conduct the verification described above.

Right to Non-discrimination for the Exercise of a Consumer’s Privacy Rights
You have the right not to receive unlawful discriminatory treatment by Sample Solutions for the exercise of your privacy rights under the CCPA.

Right to Opt-Out of the Sale of Personal Information

You have the right to opt-out of the sale of your personal information by Sample Solutions. You can submit a verifiable consumer request by emailing ccpa@sample.solutions.

List of Categories of Personal Information to be Collected and May Have Been Sold or Disclosed and Categories of Personal Information Collected
Sample Solutions does not directly collect personal information but rather generated personal phone numbers via random digit dialling.

The categories of personal information we may collect include:

“Identifiers” such as:

Telephone number(s) (including home, cell, and/or business telephone numbers).

Demographic information.

All of the information above is collected for the purposes of market research. In CCPA terms, these purposes, which are described further in that section of our Privacy Policy, include but are not limited to the following examples:

Undertaking internal research for technological development and demonstration.

Undertaking activities to verify or maintain the quality or safety of services and devices, and to improve, upgrade, or enhance services and devices;

Facilitating the operational purposes of Sample Solutions or our service providers.

Categories of Personal Information that May Have Been Sold.

Sample Solutions sold all of the above categories of personal information in the last twelve months.

Categories of Personal Information that Were Disclosed.

Sample Solutions disclosed all of the above categories of personal information in the last twelve months.

  1. Updates to this Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes to Sample Solutions’s practices and procedures set forth herein. In the event of any updates or changes to this Privacy Policy, Sample Solutions will post a prominent notice on Sample Solutions website(s) to notify you of any significant changes.

Data Protection Officer:

Sample Solutions has appointed a DPO to provide an oversight of our data protection program.

Contact our DPO with any data protection questions or concerns via our dedicated contact form.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting our DPO.

Contact Information:

Address: Stationsplein 45, 3013 AK Rotterdam, The Netherlands
Phone: +31 10 310 4188